Returns & Refunds

At Access Door Supply, we understand that getting the right door is key to the delivery of your project. This is why we are offering a 30-day hassle free money-back guarantee.

When you receive your purchase, we ask that you examine it closely prior to opening the packaging. We advise that you keep the original shipping box in a safe place after you remove the parts, if for any reason you find yourself unsatisfied with your purchase, return it back in the same condition you received it for a refund or credit for the price of the parts less a 35% restocking fee (Origional Shipping Costs are not refundable).  Buyer is responsible for return freight. 

What you will need to return your item:

• The original receipt(s) or invoice 
• Original Packaging
• Completing our online RMA form (Return Merchandise Authorization)

Return Process

Our return process is easy.  Please contact us at info@accessdoorsupply.com within 30-days of receipt to request and RMA number.  Repackage the parts in the original box(s) along with the original receipt. Once the item has been received, refunds less 35% restocking fee will be issued to your original method of payment and will appear on your account within two billing cycles.

The following items are not returnable

• Special Ordered/ Custom Access Doors
• Special offers, special orders at the request of the client
• Promotional discounts have no cash value and are not refundable

Please Note

If you're returning a purchase because it arrived damaged, or because you received the wrong item, you will not be charged a restocking fee. All other returns are charged a 35% restocking-fee, which is deducted from your refund total when you submit your return online.